Shipping
Items are dispatched the next WORKING day (often the same day), Monday to Friday, (UK Bank Holidays not included).
Royal Mail prices are for ALL UK locations.
Courier prices are for UK MAINLAND ONLY and islands connected to the mainland by road.
Only the processing and dispatch of the item is under our control. The collection and delivery is governed by the limitations of the delivery company and are out of our control. Delivery times are estimated and not guaranteed.
PRICE
You can see a delivery estimate by adding the items to your basket and then click View Basket. Near the total it says SHIPPING. If you add your info there (postcode is enough) it will show your delivery options.
Please make sure your address details are correct. Our labelling software will copy it as you have written it. Please check it before you order. It is a good idea to use a mobile number so we can text you with a delivery window or if the delivery driver needs assistance.
Once shipped, the postage fee has been used and that part of the order is non-refundable. We do not refund postage because the delivery service was late.
Definitions:
UK Mainland means England, Wales, Scottish Lowlands and islands connected to the mainland by road.
Next Day means next working day. If you require delivery on Saturday or Sunday, please call for a quote.
Other areas: Northern Ireland, Highlands (see postcodes below), Off Shore & Islands.
• Northern Ireland,
• All Islands & Off Shore (including IoM, IoW and Channel Islands)
• Scottish Highlands and the following postcodes: AB30-38, AB44-56, FK17-99, G83, HS1-9, IV1-28, IV30-56, IV63, KA27-28, KW1-17, PA20-49, PA60-78, PH15-26, PH30-44, PH49-50, ZE1-3
Next Day means next business day. If you have a special need for a specific delivery slot, please contact us before ordering to check availability.
Someone needs to be in to sign for heavy deliveries. If you are not in, they will leave a card with contact information and try again the next day. If you are still not in and have not responded to the card left, the package will be returned to us at your expense (£16). However, if you leave a signed letter for the driver authorising him to leave it with a specific neighbour or a safe place, they will.
International:
We send nearly all of our items to the European Union. If your country is not shown, please ask us for a quote.
Due to Brexit and Covid disruptions and delays at some Borders, some Countries require a delivery waver if delivery times are extended. We will request a special shipping arrangement for these locations. Orders will be cancelled if we cannot obtain a delivery waiver.
Orders under 2 kilos will usually be sent Worldwide. If a price is not shown, please ask BEFORE BUYING.
International Returns:
We do not refund International postage under ANY circumstances. This part of the contract has already been fulfilled once shipped.
If the package is returned to us because you changed your mind, refused delivery, were unavailable for delivery or did not collect your package, the package will be posted back to us at your expense.
Customs:
It is your responsibility to check your Customs/Import regulations regarding tax, duty and permitted items. If you buy an item, we will send it assuming you have checked. There is no way we can know the changing rules for every country and region. This is your responsibility.
If it is returned because it is not allowed through your Customs Office, you will still be charged for postage and any inspection damage incurred.
If unsure, please contact your Local Customs Office before buying. This is your responsibility.
Some Countries require a tracked service. This is either because of the location, the value of your order or OnBuy or PayPal requires Proof of Delivery for Buyer/Seller protection. If this is the case, we will inform you. If you do not want to add this service, we will cancel your order and refund you.
Asia, Japan, Russia, Turkey, Caribbean, Canada, Greece, Cyprus, South America, Caribbean and Eastern Europe MUST ALWAYS use a Tracked Service for at least one item in the basket.
Buying from us is taken as acceptance of these conditions.
RETURNS
You can buy from us with complete peace of mind with our 30 day returns policy.
Please contact us BY TELEPHONE before returning your item to get a Returns Number. It’s a quick call, we are very friendly, and it allows us to track your return back into our system and issue your exchange or refund efficiently. We might prefer to collect the item from you.
Your item will NOT be accepted back without a Returns Number. We will give you the correct return address to send your particular item.
Call us on: 0330 0011332 (UK Local rate, free with inclusive minutes & Skype).
What if my order arrives wrong or damaged?
If you have received the wrong order, if it is damaged, faulty or ‘Not As Described’, this is our responsibility and you will receive a full refund including reasonable return postage. Return postage must be pre-approved by us when you telephone us to report the problem. We may decide to collect it from you rather than have you return it.
If you have bought a glass item from us, it is your responsibility to check it straight away as glass items cannot be reported as broken once used.
Damaged or incorrect items must be reported to us within 3 days of delivery and must be returned unused.
We will arrange a replacement or refund for you.
All free gifts that came with your order must also be returned unused.
What if I just simply change my mind?
If your order arrives and you simply change your mind or it was not as expected, unwanted goods can be returned within 30 days from delivery, unopened, unused, in their original packaging and in their original sellable condition. All free gifts and all accessories must also be returned unused, in the same condition.
Food items and perishables (items with a sell-by-date) cannot be returned unless Damaged or ‘Not As Described’ for security reasons as we cannot be sure they have not been tampered with.
If the order is returned through no fault of our own, the Buyer is responsible for return postage and the original delivery costs will not be refunded. The balance will be credited back to you after your items have been inspected and found to be in their original sellable condition. We do not have a restocking fee.
Please do not return unwanted items that have been used or not in their original sellable condition.
Items are your responsibility until we have accepted them back in their original perfect condition, so please package them properly when returning them.
All free gifts that came with your order must also be returned unused.
Should I get proof of postage?
It is very important that you send items back using a Proof Of Delivery Service such as Royal Mail Recorded or Collect+. Proof of postage is not proof of delivery.
INTERNATIONAL RETURNS:
You must contact us before returning your item! We may choose to collect it from you.
If you have received the wrong order, if it is damaged, faulty or ‘Not As Described’, you will receive a full refund including reasonable return postage AFTER the item has been returned to us. Return postage must be PRE-APPROVED by us when you contact us to report the problem.
If the package is returned to us because you changed your mind, refused delivery or were unavailable for delivery or gave us the wrong details, the package will be posted back to us at your expense. If this is the case, we will not refund International postage under ANY circumstances after the package has been dispatched.
The Internet is a fun place to buy and sell:
I will sell honestly to you.
You will buy honestly from me.
If I have a problem with your order, I will contact you.
If you have a problem with your order, you will contact me.
Let’s play nicely together!