Items are dispatched the next WORKING day (often the same day), Monday to Friday, (Bank Holidays not included).
Please note: Due to Covid-19, Carrier social distancing and staff absences, delivery times are a guide and are not guaranteed.
2nd Class mail is extremely slow at the moment. Please use 1st Class for a faster delivery.
UK Mainland: We use a mix of Royal Mail 2nd Class & 1st Class for lighter items and Next Business Day Courier for heavier items. UK Mainland = England, Wales, Scottish Lowlands and Islands connected to the mainland by road.
Northern Ireland, Highlands (see postcodes below), Off Shore & Islands (including IoM & IoW) and BFPO are sent by Royal Mail only. Please enter your Postcode at checkout.
Northern Ireland, All Islands & Off Shore Scottish Highlands or any of the following postcodes: AB30-56, BT, FK17-99, G83, HS1-9, IV1-28, IV30-56, IV63, KA27-28, KW1-17, PA20-49, PA60-78, PH15-26, PH30-44, PH49-50, ZE1-3
What if I missed the delivery?
Royal Mail: If the Postman or Delivery Driver cannot deliver to you, he ‘should’ leave a card through your door. This doesn’t always happen especially if it is a relief Postman. Please use your discretion. If you feel the package is running late, please contact your local delivery Depot (this is not necessarily your Post Office) and ask them if they have a package for you. You are very welcome to ask us for help.
Next Day Courier: Your package should be delivery the following working day. If you live in an outlying area, it might take 2 days. If it has not been delivered, please look for a card or contact us as we are able to track your delivery. If they have missed you, they will redeliver to you another day if you let them know. If they are still unable to deliver, they will ship the item back to me at your expense (£16). However, if you leave a signed letter for the driver authorising him to leave it with a specific neighbour or in a 'safe place', he usually will.
We only take orders that have been paid for through PayPal. Either by your PayPal account or by a debit or credit card processed by PayPal. Remember: You do not need to have a PayPal account to pay by card through PayPal.
We only ship to the address given to us by the PayPal/Credit Card payment!
When you enter your Country at checkout, you will get a choice of shipping options.
We do not ship to Africa, Argentina or some Middle Eastern Countries without special arrangement due to delivery problems.
For orders weighing over 2 kilos, please ask for a quote if the price is not shown.
We do not refund International postage under ANY circumstances.
If the package is returned to us because you changed your mind, refused delivery or were unavailable for delivery or gave us the wrong details the package will be posted back to us at your expense.
If you live in Outlying Territories or Islands but select mainland Europe, you have given the wrong address and postage costs will not be refunded.
It is your responsibility to check your Customs/Import regulations regarding tax, duty and permitted items. If you buy an item, we will send it assuming you have checked.
There is no way we can know the rules for every country and region. This is your responsibility.
If it is returned because it is not allowed through your Customs Office, you will still be charged for postage and any inspection damage incurred.
If unsure, please contact your Local Customs Office before buying. This is your responsibility.